Refunds & Returns

Tell us what needs resolving

Write to support@medicubeco.shop about a purchase from medicubeco. Give the order reference, item and reason for the request. Photographs of damage or a wrong item can help explain the problem; full card numbers and security codes are not needed.

Return instructions first

A parcel should be sent back only after the correct instructions and destination have been provided. The store’s correspondence address must not be treated as a return warehouse. Keep your receipt and relevant packaging while the request is reviewed.

Damage, defects and incorrect goods

Report what arrived and explain the difference or defect. Appropriate handling depends on the circumstances and applicable rights. Retain the item for assessment rather than discarding it before receiving guidance.

Following a refund

The outcome of an accepted request should identify the amount and payment route that apply. Provider processing can affect when a credit appears. If you need help with an expected credit, quote the order reference and avoid sending sensitive payment credentials.

Consumer protection

Canadian and provincial protections continue to apply, including relevant Quebec legal-warranty and internet-purchase cancellation rights. No wording on this page removes a remedy that the law makes mandatory.